Ashley Stork is the host of The Wedding Business Bosses community where our mission is to support wedding pros through education, encouragement, and inspiration focused on the systems & processes needed to grow, scale & elevate your business and personal life!
I have seen so many posts in various groups over the last few weeks regarding difficult clients and people asking if they should terminate the contract, what to do, how to handle them, etc. I do believe there are some situations you just don’t see coming & people can be well, difficult. I have been there despite all my best efforts to ward them off. However, I find MOST of the time when business owners are in these situations –the lack of boundaries in their business which stems from a lack of processes & systems CLEARLY communicated to the client. I can honestly say that every time I have a hard situation with a client it has truly been because the boundaries, expectations & the process were not clear to them. So how do you fix this? Here are 3 steps to clearly setting boundaries with your clients to give you some leverage when dealing with hard situations:
If you are already in a hard situation, and feel like there is no way out, take a deep breath and step back. Refer to your contract & maybe consider a clarifying meeting with the client. Sometimes it just requires getting the train back on the track. I try to come at those meetings with alot of love, & remind them that I am not against them but for them. If you are being verbally abused and/or harassed, then you need to consult your cancellation policy & determine if you can continue the work. Being verbally or physically assaulted is never worth the money. You will never feel good about the work & will cause stress & anxiety beyond measure. I have been there too. How do you deal with clients that are going rogue or not understanding the boundaries in place?